Most conventional approaches to managing grievances within organizations don’t work. For improvements in solving disagreements and in morale, companies should adopt smarter conflict resolution policies. Mediation consultant David Liddle says conflict is inevitable and can affect your whole workforce, so leaders should prepare by instituting more effective resolution policies. Liddle offers a comprehensive overview for managing institutional conflict. Though he deals primarily with British firms, he’s added enough detail from other countries to serve a broader audience. He also provides a 25-page appendix of tools, charts, worksheets and exercises plus a link to online bonus materials. getAbstract recommends Liddle’s manual to HR officers and executives responsible for establishing conflict resolution policies.
In this summary, you will learn
- Why usual organizational approaches to dealing with conflict don’t work,
- What strategies enable leaders to managing conflict effectively, and
- How mediation can encourage more effective dialogue amid controversy and conflict.
About the Author
David Liddle heads The TCM Group, a UK mediation and conflict resolution consultancy. He founded the Professional Mediators’ Association and the Collaborative Justice Institute.
Comment on this summary
3 months agoAnother sales pitch by a consultant disguised as a text book perhaps? Or am I just too cynical?
4 months agoGreat summary! New subject all together.
5 months agoAs a professional mediator and Certified Conflict Coach I am sure this clearly articulated and practical book has relevance for leaders and managers who want to address organizational conflict.
5 months agoThis summary definitely didn’t raise my interest in the book nor what the author might offer. Looks like too many words lost about what doesn’t work.