Emotional conflicts threaten your identity, and that is where you must look to solve them. To heal conflict, look for the “transcendent unity” that helps you go beyond your core identity and reach the other person. Psychology professor and negotiations expert Daniel Shapiro warns that in emotionally charged conflicts your feelings may overwhelm you so much that you become unable to surmount the issues involved. Shapiro advises that instead of dealing with the surface topic of the dispute – like finances or politics – look at the part identity plays. If you feel that a dispute threatens your identity, you may think your only alternative is to fight. Your opponent may feel that way, too. But you both have productive alternatives. getAbstract recommends this lucid, engaging book on a tough subject to senior managers, to those seeking personal growth, and to those who want to understand and resolve conflict at work or at home.
In this book, you will learn
- What core elements make up an emotional conflict,
- What strategies you can use in a conflict to prevent your emotions from overwhelming you and
- What approaches can help you understand the elements of a conflict and reach a resolution.
About the Author
Founder and director of the Harvard International Negotiation Program Daniel Shapiro works as associate professor in psychology at Harvard Medical School/McLean Hospital and is an affiliate faculty member at the Program on Negotiation at Harvard Law School.