Summary of No!

How One Simple Word Can Transform Your Life

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No! book summary
No. Nope. I can't. I mean it. I'd rather not. Well, maybe. So, okay, I guess. Yeah. – How to say no and make it stick.


7 Overall

9 Applicability

6 Innovation

7 Style


This book benefits those who face exhaustion from overwork, stress and overuse of the word yes - and that includes almost everyone. No matter what level of employment or management you are in, where you work or what your responsibilities are, most people have a natural propensity to say yes far too often. Jana Kemp’s book will help if you sometimes say yes when you don’t want to, or even when you are not fully capable of committing to and delivering on the promise you are making. She offers tools and advice for timely, sound decision-making. Even though the book’s self-assessment mechanisms, introspective exercises and checklists can get a bit repetitive, reinforcement is the best way to change your automatic responses. The habit of overcommitting can harm your relationships and your physical and mental health, including your stress level. Kemp finds that people want to please others so much that they overcommit in every venue of their lives. says Yes! to this book for anyone who needs to learn how to become comfortable saying no and how to do so in a direct, gracious manner that refuses the request without rejecting the person. (By the way, if you don’t need to learn this skill, you can always just say No!)

In this summary, you will learn

  • Why it is important to learn to say no
  • How to decide when it is appropriate to say yes or no using the five-step "POWER" approach
  • How to develop better ways to say no when you mean no
  • How to assess and build your skill at saying no


Why Learning to Say No Matters
Saying yes to requests from others all the time isn’t healthy. In fact, it signals that you don’t value yourself as much as you should; as a result, others won’t respect or value you as much as they should. Whether in the workplace, at home, with your family...
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About the Author

Jana Kemp is the founder and owner of Meeting & Management Essentials, a consulting firm, and a representative in the Idaho Legislature. As an expert in time management and decision-making, she is also a public speaker, trainer and meeting facilitator.

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