Summary of People Styles at Work ... And Beyond

Making Bad Relationships Good and Good Relationships Better

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People Styles at Work ... And Beyond book summary
Understand other people’s interpersonal styles to improve relationships at work and in life.


7 Overall

8 Applicability

6 Innovation

7 Style


People disagree because they have different ways of thinking, communicating, handling stress and dealing with problems. Communications experts Robert Bolton and Dorothy Grover Bolton show you how to improve your relationships. They offer a “people styles model” that identifies people according to their levels of assertiveness and responsiveness, and that explains the characteristics of each style. Understanding these styles could help you work around people with difficult personality traits and anticipate their behavior. This practical, if not terribly innovative, manual offers insights into human nature that you can apply in your professional and personal life. getAbstract recommends this insightful guidebook to managers, supervisors and anyone who has issues with people – that is, everybody.

In this summary, you will learn

  • Why human behavior is generally predictable,
  • How using strategies that help you identify people’s styles can improve relationships and
  • How to reduce interpersonal tensions.


People Problems
Everyone thinks, makes decisions, handles emotions, manages stress and deals with conflict differently. That is to be expected. However, some individual behavioral patterns can make it more difficult to build rapport, persuade others and communicate.

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About the Authors

Robert Bolton and Dorothy Grover Bolton co-founded Ridge Associates, a company specializing in leadership development, performance management, people skills training and interpersonal communication.

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    Eva Cui 6 months ago
    Always interesting to read relevant topics .. human beings are diversified.. everyone is unique and special.. in order to achieve the same goal as a team, it is very important to understand the style of each of your team member and using the right approach

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