Meet Gloria, harried boss, wife and mother. She’s an intelligent, competent and well-intentioned person, so she can’t figure out why Marty, her terminally put-upon employee resents her, why her husband Bill ignores her, or why conversations with her teenage son Todd always turn into shouting matches. Through a series of enlightening interactions, Gloria shows readers how seemingly hopeless relationships can be resurrected when communications improve. Author Ray DiZazzo uses hypothetical examples to illustrate his tips for clear communications. His narrative won’t win any literary awards, but it is surprisingly effective at teaching readers how to communicate better. getAbstract recommends his book to all managers, because your job hinges in large part on communicating effectively. Now is that perfectly clear?
In this summary, you will learn
- How to communicate better
- What the four steps to clarity are
- Why emotions often interfere with the message.
About the Author
Ray DiZazzo is an author, consultant, columnist and speaker. The Clarity Factor is his seventh book. He has taught communications skills to employees of GTE and J.D. Power and Associates and to the executive staff of the Kent City Council in England. DiZazzo lives in Southern California.