Summary of The Conflict Resolution Toolbox

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The Conflict Resolution Toolbox book summary


7 Overall

8 Applicability

5 Innovation

5 Style


Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model, his book is a useful reference. Experienced mediators can dip in as needed or flip rapidly between examples. It would also make a good textbook, although students may find some of Furlong’s explanations of the nature of conflict overly complicated – and his diagrams only make the problem worse. getAbstract recommends this book to conflict-resolution specialists, human-resource managers, and students and their teachers who are looking for guidance through rocky employee-interaction terrain.

In this summary, you will learn

  • How conflict works;
  • What models can help you understand conflict; and
  • How to use models to resolve conflict.

About the Author

Gary T. Furlong is a mediator and conflict-resolution trainer.



Modeling Conflict and Conflict Resolution
Some conflicts are minor and easy to forget, but many are painful and confusing. Sorting through all the accusations, emotional upset and differing stories sometimes feels impossible. That’s where models come in. They can help you organize the ...

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