Kathleen Kelley Reardon’s book is packed with smart, solid advice. It is well suited for experienced, patient negotiators. She brings an impressive level of knowledge to the table. Reardon makes a fine point about the need to match one’s delivery to the audience and the situation, and then - like a chef who just keeps cooking - repeatedly offers the reader extra hefty servings of information to digest. Like a solid restaurant dinner, this is often a good thing - the book is truly packed with useful information - but it is sometimes challenging, particularly for beginners. Novices may be daunted, for instance, by the list of 64 different persuasive strategies a top tactician might use. Most of these approaches are worthwhile, but Reardon really did rustle up this buffet for her title audience, "skilled negotiators." getAbstract.com finds her tactics, theories and specific suggestions focused, intelligent and well researched. Penetrating readers will harvest lots of substance to enrich their negotiation practices. And beginners, well, you’ll have a lot to digest.
In this summary, you will learn
- How to prepare for a negotiation;
- What to be aware of during a negotiation; and
- Why planning, tactics, awareness and versatility are critical.
About the Author
Kathleen Kelley Reardon teaches in the University of Southern California’s business school, where she is director of the Leadership Institute’s Presidential Fellows Program. She also wrote The Secret Handshake.