Summary of What Do I Say Next?

Talking Your Way to Business and Social Success

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What Do I Say Next? book summary
Remember when your parents told you that good conversationalists pay attention, don't interrupt, and mind their manners. Turns out, they were right.


6 Overall

7 Applicability

6 Innovation

6 Style


Everyone can use hints for making business and personal conversations more effective. Susan RoAne offers the "do’s and don’ts," from discussing business during lunch to comforting those in mourning. She even devotes a chapter to effective cyber-chatting. She will make you more aware of your body language, facial expressions, gestures, eye contact, and listening skills. Many of RoAne’s suggestions are common-sense and you probably already use them, but not consciously and with much reflection. This may cause you to consider what you do and say, and how you come across. RoAne emphasizes courtesy, respect, and the value of truly listening to others. recommends this book to help you build confidence and generate lively, informative conversations. Laced with Yiddish expressions and personal experiences, it draws on the author’s experiences as the "mingling maven" keynote speaker.

In this summary, you will learn

  • Why all good conversationalists are actually good listeners
  • Why you should avoid controversial topics when striking up a conversation
  • Why being well-informed makes you a more effective conversationalist
  • What methods to follow to overcome shyness, learn to listen and build conversational skills


Big Small Talk
One key to success in any arena of life is the ability to converse effectively. Many factors influence your conversational ability, including your choice of words, tone of voice, body language, gestures, inflection, facial expressions, and sensitivity.

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About the Author

Susan RoAne is the author of How to Work a Room and The Secrets of Savvy Networking. Known as the "mingling maven," she travels around the United States as keynote speaker for corporations, retreats, conferences, and rallies.

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