Breakdowns in communication affect your personal and professional lives. Communication professionals Ben E. Benjamin, Amy Yeager and Anita Simon identify six major behavioral patterns that undermine constructive conversations: “yes-buts, mind-reads, negative predictions, leading questions, complaints and attacks.” Each chapter of their insightful manual contains valuable advice, as well as exercises to help you avoid falling into these patterns. getAbstract recommends the authors’ methods to anyone seeking better communication skills in any setting and in any field, and to everyone in business – from the receptionist to the CEO.
About the Authors
Anita Simon co-developed the System for Analyzing Verbal Interaction, called SAVI. Ben E. Benjamin and Amy Yeager are certified senior SAVI trainers.
Comment on this summary
7 years agoProvides the basis on how to communicate effectively. Good summary. It would be great to include in the summary the SAVY framework or model for good and bad practices.
10 years agoI think this is a good summary and one that will interest anyone wanting a reminder about communicating effectively.
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