What should you do when someone cuts in line in front of you or speaks of you supposedly humorously but disparagingly? In such circumstances, most people end up doing nothing. Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler present the second edition of their popular 2005 book, then titled Crucial Conversations, to give you reliable techniques to use in tough discussions. They support your efforts to speak up and hold others accountable with techniques they learned by watching respected executives cope with potentially stressful situations. The authors spell out a solid methodology in useful detail to benefit anyone who must hold others accountable.
About the Authors
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler have produced four New York Times bestsellers. They co-founded and lead VitalSmarts, a corporate training company.
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2 years agoIf done respectfully everyone wants to be lead, have clear goals. Those who resist it I feel have personal goals, not team goals. If you can set goals, one by one and provide the why it creates better results.