Although confrontation is difficult for many people, it is often necessary. Failure to confront someone over bad behavior may be misinterpreted as approval. Confrontations can help bring people back to a better, more productive course. However, confrontations also can go off track and become shouting matches (or worse). Authors Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler outline a method for approaching confrontations when the stakes are particularly high; those are the crucial confrontations. Boiled down to its essentials, the methodology consists of focusing on facts, remaining calm, listening to the other person with respect and working to motivate the other person and to enable a change in behavior. The book is light, anecdotal and easy to read. Yet, getAbstract finds that it offers so much sound advice that any manager, parent or spouse could find something useful.
About the Authors
Kerry Patterson writes training programs and is an executive coach. Joseph Grenny, a keynote speaker and consultant, co-founded the California Computer Corporation and the nonprofit organization, Unitus. Ron McMillan co-founded the Covey Leadership Center. Al Switzler is on the faculty of the Executive Development center at the University of Michigan.
Comment on this summary
8 years agoGreat advices with incredible point of view toward conflict and solving issues
In our Journal
2 years ago
What to Say?
A reading list about all kinds of conversations: light, naked, difficult and otherwise. Conversations are the building blocks of business, because all business starts with relationships. Most common is small talk, but at the highest levels, companies seek to engage with their customers, employees and shareholders in large, purposeful conversations. Small Talk Is a […]