- Well Structured
- Concrete Examples
While the rating tells you how good a book is according to our two core criteria, it says nothing about its particular defining features. Therefore, we use a set of 20 qualities to characterize each book by its strengths:
Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations.
Analytical – You’ll understand the inner workings of the subject matter.
Background – You’ll get contextual knowledge as a frame for informed action or analysis.
Bold – You’ll find arguments that may break with predominant views.
Comprehensive – You’ll find every aspect of the subject matter covered.
Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes.
Controversial – You’ll be confronted with strongly debated opinions.
Eloquent – You’ll enjoy a masterfully written or presented text.
Engaging – You’ll read or watch this all the way through the end.
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For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge.
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Hot Topic – You’ll find yourself in the middle of a highly debated issue.
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Inspiring – You’ll want to put into practice what you’ve read immediately.
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Scientific – You’ll get facts and figures grounded in scientific research.
Visionary – You’ll get a glimpse of the future and what it might mean for you.
Well structured – You’ll find this to be particularly well organized to support its reception or application.
This well-structured and well-designed guide to experience design assembles more than a decade of hard-knocks learning into one dense, brief volume. By providing readers with a framework for creating exceptional and memorable experiences around events, product, services and work, the authors fill an enormous gap in the literature. While most leaders have heard about the experience economy and may appreciate the importance of customer and employee experience, few have any idea how to design meaningful experiences.
About the Authors
Professors J. Robert Rossman and Mathew D. Duerden have focused their careers, research and teaching on the art and science of experience design.