Powerful forces are reshaping the retail banking business: The tectonic plates of customer demand, technological innovation, regulation, demographics and economics are grinding together, sending tremors through already reeling banks and creating an imperative to change. The Economist Intelligence Unit’s survey and analysis suggests that retail bankers who fail to act now will be on shaky ground, while those who find the right balance will ride out the shocks and thrive in the future. getAbstract recommends the report’s thought-provoking take on retail banking’s prospects to bankers, analysts and strategic planners.
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The Economist Intelligence Unit is an independent research and analysis unit.