Stefan Dab, Mohammed Badi, Laurent Desmangles, Gero Freudenstein, Alenka Grealish, Federico Muxi, Pedro Rapallo, Olivier Sampieri, Yann Sénant and Kuba Zielinski
Global Payments 2015
Listening to the Customer’s Voice
Boston Consulting Group, 2015
Banks will have to adapt to changes in payment and transaction banking services to stay ahead of the digital curve.
Payment and transaction banking services have undergone an enormous transformation since 2005, and changes on the horizon appear even more profound. As these services’ importance to banking revenue and customer relationships continues to grow, competition will intensify. Professionals at the Boston Consulting Group surveyed nearly 5,500 consumers and 500 corporate treasurers and chief financial officers to reveal retail and wholesale clients’ needs, the factors behind slow digital payment adoption, and what banks can do to facilitate the transition to mobile money. getAbstract recommends this timely and comprehensive study to executives in the consumer and institutional payments and transaction banking sectors.
About the Authors
Stefan Dab et al. are professionals with the Boston Consulting Group.
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