- Well Structured
- Concrete Examples
Public systems are broken when citizens can’t access the services they need, and service providers suffer from inertia, insufficient resources and a lack of accountability. But change is possible if you leverage motivation. In his enlightening presentation, management consultant Abhishek Gopalka explains how his team improved the public health care system in Rajasthan, India. His solutions are applicable to public systems worldwide. By making promises to citizens and creating a public scoreboard, public systems can spark healthy competition and trigger creative solutions to challenges.