Summary of How to Make Work Better

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What’s the secret to creating a workplace where people are happy and productive? Unsurprisingly, there are no quick fixes. New York Times correspondent Claire Cain Miller goes through the aspects of improving workplace culture at every level of your organization. Here’s a hint: Providing workers with purpose can make them more productive and fulfilled. Job applicants, rank-and-file employees, and CEOs alike should take note.

About the Author

Claire Cain Miller covers issues related to gender, family and changing workplaces for The New York Times’ Upshot section.



Companies must make deliberate changes across the board to build an ideal workplace culture.

It’s a problem that installing a few Ping-Pong tables, kegs and comfy chairs won’t fix: More than two-thirds of American workers report that they don’t feel engaged at their organization. Everyone has a duty to create an environment where people look forward to work⁠ – including job applicants, rank-and-file employees and CEOs. People need to feel valued and have a sense purpose at work; they must feel comfortable expressing themselves and be able to enjoy a positive work-life balance...

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