Summary of How Twitter Needs to Change

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How Twitter Needs to Change summary
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  • Controversial
  • Important
  • Insider's Take


Twitter CEO Jack Dorsey, in conversation with TED’s Chris Anderson and journalist Whitney Pennington Rodgers, answers some gritty questions about the shortcomings of the platform. Though Dorsey recognizes Twitter’s flaws, the company has paid lip service to real change until now. Alas, Dorsey skirts the topic of Twitter’s role in free and fair elections, but he shares proposed measures to weed out abusers and promote enriching, respectful conversations. Will those changes be enough to effect a turnaround? Only time will tell.

About the Speaker

Jack Dorsey is the CEO and co-founder of Twitter and the founder and CEO of Square, a mobile-payment company.



When Twitter launched in 2006, it’s co-founders sought to “serve the public conversation.” Over time, alas, the platform has become a vehicle for harassment, a means to manipulate public opinion and an instrument of misinformation. Misusing the platform to abuse others is much too easy. Moreover, until last year, the onus of reporting abuse fell on victims. Twitter is now experimenting with machine learning algorithms to identify platform abuses and lift the burden of reporting off victims. Human employees then review the results and decide whether to remove content or...

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