Summary of Disney U

How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees

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Disney U book summary
How the Disney team trains employees at “The Happiest Place on Earth.”


7 Overall

6 Applicability

5 Innovation

7 Style


Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. Over the years, the path to training employees in “friendliness, cleanliness and safety” has required some updating and repaving – work Disney’s human resources team has embraced. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. Nevertheless, getAbstract recommends this understandable overview to HR professionals and supervisors seeking ways to train employees to be neater, cheerier, and more in tune with their corporate culture and their customers.

In this summary, you will learn

  • How Walt Disney and his first human resources executive, Van France, created training and career opportunities for employees
  • How those policies and opportunities have helped Disney create and maintain “The Happiest Place on Earth.”


A New Concept, A New Approach
When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. Walt Disney did not want to set up just another gritty amusement park. Instead, he set out to open the first theme park – a clean, safe place for family fun. Walt...
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About the Author

Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s.

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