Summary of Return on Learning

Training for High Performance at Accenture

AGATE Publishing, more...

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Return on Learning book summary
How to measure learning programs’ return on investment.

Rating

8 Overall

8 Applicability

7 Innovation

7 Style

Recommendation

This concise, clearly written book describes how Accenture went from being a company that put its entire workforce through a standard suite of courses to becoming a company with a knowledge-sharing culture. Accenture’s employees now embody its knowledge and service capability. Even though your company is probably different from Accenture, your workforce is still the engine that allows it to grow and compete. A company can thrive only if its people have the opportunity to constantly renew their skills. If that level of knowledge management is part of your goals, getAbstract recommends this case study of how to create a high-performance learning culture.

In this summary, you will learn

  • Why designing high-quality training requires understanding the kind of workforce you need
  • Why you should set up hard metrics as you create your training programs
  • How to keep technology from overwhelming the core purpose of your educational efforts
  • Why you have to run your learning function as a business
 

Summary

Learning with the End in Mind
For more than three decades, Accenture ran a 100-acre training campus in Illinois. By the late 1990s, about 1,000 employees per week received training there. Each employee took a core suite of courses, designed to standardize service and teach routine applications...
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About the Authors

Donald Vanthournout is the chief learning officer at Accenture. Kurt Olson, John Ceisel, Andrew White, Tad Waddington, Tom Barfield, Samir Desai and Craig Mindrum all work within the learning function at Accenture.


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