Summary of Smart Things to Know About Knowledge Management

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Smart Things to Know About Knowledge Management book summary
If knowledge management just sounds like a buzzword to you now, listen more closely. The information your organization and your employees know is a competitive asset with power you want to use — and the sooner the better.


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Knowledge management sounds impressive over the water cooler, but what exactly is it? We advise you to spend some time pondering this question before you invest a single dollar on KM systems or consultants. A great place to start is this introductory text by Thomas M. Koulopoulos and Carl Frappaola, KM consultants extraordinaire. Starting from square one, the book defines knowledge management, identifies the theories behind it, explains its critical components and examines implementation strategies and results. Of course, any book reflects its subject matter, so this one is thick with jargon and heavy with somewhat abstract concepts like open culture and continuous renewal. The ultimate return on current knowledge management investments remains to be seen, and for that reason recommends this detailed explanation to any executive who might one day find himself faced with a critical decision about KM strategy.

In this summary, you will learn

  • What knowledge management is;
  • How to create a workplace environment that encourages your employees to share knowledge; and
  • How knowledge diffuses in your organization.


The Shift to a Knowledge Based Economy
The knowledge revolution is reshaping the world’s economy. By the middle of the 20th century, businesses in the United States were characterized by an intricate bureaucracy, organizational segmentation and an impersonal environment. However, this ...
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About the Authors

Thomas M. Koulopoulos is President of the Boston-based Delphia Group, a leader in the field of knowledge management and e-business, and a frequent speaker and author on these topics. He also lectures at the Graduate School of Business at Boston College. Carl Frappaola is Executive Vice-President of the Delphi Group. He has 20 years of experience as a consultant to Global 1000 companies on a wide variety of technologies, including knowledge management, document management, and workflow.

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