Summary of Telling Training's Story

Evaluation Made Simple, Credible, and Effective

Berrett-Koehler, more...

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Telling Training's Story book summary
To get the most out of your training programs, evaluate whether they’re achieving their goals.


7 Overall

8 Applicability

7 Innovation

6 Style


Many factors influence whether training succeeds in providing employees with a new tool or skill. Robert O. Brinkerhoff explains how to evaluate the success of your training programs and shows you how to distinguish between well functioning areas and those that need improvement. The book explains the “success case method” of evaluating training. Brinkerhoff presents real-world case studies to show how various companies used the program and explores the results. getAbstract recommends this book to trainers and to organizations that want a process for proving the value of training.

In this summary, you will learn

  • What the “success case method” (SCM) is;
  • How it helps you to evaluate training; and
  • How to use it, and why.


The “Success Case Method” (SCM)
The success case method evaluates the results of training by finding and interviewing those who succeeded at the training and put to work what they learned. However, it goes a step further, looking at the people who failed at the training and gained no ...
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About the Author

Robert O. Brinkerhoff, creator of the success case method, is professor emeritus at Western Michigan University, and has written many books about training and learning.

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