Many factors influence whether training succeeds in providing employees with a new tool or skill. Robert O. Brinkerhoff explains how to evaluate the success of your training programs and shows you how to distinguish between well functioning areas and those that need improvement. The book explains the “success case method” of evaluating training. Brinkerhoff presents real-world case studies to show how various companies used the program and explores the results. getAbstract recommends this book to trainers and to organizations that want a process for proving the value of training.
In this summary, you will learn
- What the “success case method” (SCM) is;
- How it helps you to evaluate training; and
- How to use it, and why.
About the Author
Robert O. Brinkerhoff, creator of the success case method, is professor emeritus at Western Michigan University, and has written many books about training and learning.