Summary of The Digital Office

Improving the Way We Work

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The Digital Office summary
How well are digital systems and paper-free technologies really serving the needs of the “middle office”?


7 Overall

7 Applicability

6 Innovation

7 Style


How well do digital systems and paper-free technologies really serve the needs of the “middle office”? Association for Information and Image Management (AIIM) chief analyst Doug Miles uses data from a survey of AIIM community members to identify problems with existing digital collaboration systems and technologies. He offers practical solutions for businesses to achieve a “productive digital office.” getAbstract recommends this report to everyone working in business IT and management.

In this summary, you will learn

  • How some companies make use of digital technology for their collaboration-related needs;
  • What challenges workers face when using digital collaboration systems, document-sharing, filing and approvals; and
  • What improvements to current products and systems would help create a “truly digital office.”


With the continual advancement of digital systems and technologies, it may feel like paper-free “middle offices” would be commonplace today. But, in some companies, digital collaboration, document-sharing, filing and approvals aren’t easy to learn or to use, nor are they part of a secure, holistic system...
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About the Author

Doug Miles is chief analyst at AIIM, a global, nonprofit organization that provides independent research, education and certification programs to information professionals.

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