Summary of The ROI of Human Capital

Measuring the Economic Value of Employee Performance

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The ROI of Human Capital book summary
Your firm’s most valuable asset is its employees. To say that like you mean it, first learn to count your human capital.


8 Overall

7 Applicability

9 Innovation

8 Style


Jac Fitz-enz presents a breakthrough approach to measuring your return on investment (ROI) in human capital. This book could have been dull, dry and dusty in someone else’s hands, but instead is absorbing and a pleasure to read. Using studies done by the Saratoga Institute - his own facility - and drawing upon the work of other researchers as well, the author places this new methodology in the context of today’s business challenges, including e-commerce. He pinpoints satisfaction as the baseline value employees pursue, and shows how you will profit by working toward employee fulfillment. highly recommends this book to those in human resources, and to managers, executives and entrepreneurs who run their own businesses.

In this summary, you will learn

  • What human capital is
  • How the Saratoga Institute’s new method of measuring human capital works and how you can apply it
  • What employees really want


Human Capital
Until now, there has not been a reliable way to quantify the ways your employees contribute to the profitability of your company. The Saratoga Institute, known for years of quantitative and qualitative international research, provides a groundbreaking method of measuring ...
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About the Author

Jac Fitz-enz, Ph.D., is called the "father of human capital benchmarking and performance assessment." He began his research in the 1970s and has trained more than 50,000 managers worldwide. He founded and chairs the Saratoga Institute, in Santa Clara, California. The firm’s clients include 90 of the Fortune 100 companies. His previous books include The 8 Practices of Exceptional Companies, How to Measure Human Resource Management, Human Value Management and Benchmarking Staff Performance.

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    Human Capital
    When you say your most valuable business asset is your employees, you’d better measure it.

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