Summary of How a Start-Up in the White House Is Changing Business as Usual

Looking for the video?
We have the summary! Get the key insights in just 5 minutes.

How a Start-Up in the White House Is Changing Business as Usual summary
Start getting smarter:
or see our plans

Rating

8 Overall

8 Importance

8 Innovation

8 Style


Recommendation

The US government isn’t renowned for developing exceptional online solutions. Remember 2013’s Healthcare.gov fiasco? Digital disrupter Haley Van Dyke and a team of tech all-stars work for the US Digital Service to redress the problem. This “Peace Corps for nerds” is making headway, streamlining processes for veterans and immigrants. getAbstract recommends Van Dyke’s upbeat report to web developers, public administrators and taxpayers.

In this summary, you will learn

  • Why the US government has failed to deliver services efficiently,
  • How the United States Digital Service is redressing this shortcoming and
  • How the US Digital Service makes government work better for its citizens.
 

About the Speaker

Haley Van Dyck is the deputy administrator of the US Digital Service, which develops e-governance technologies.

 

Summary

Filing an application for veteran’s benefits in the US requires navigating more than 1,000 websites or choosing from nearly 1,000 government-operated phone numbers. Veterans then must wait an average of 137 days for Veteran’s Affairs (the VA) to process their requests.

More on this topic

Customers who read this summary also read

The Upbringing of the Swedish Digital Citizen
The Upbringing of the Swedish Digital Citizen
8
The Laws of Disruption
The Laws of Disruption
8
It’s Even Worse Than You Think
It’s Even Worse Than You Think
8
The Nature Fix
The Nature Fix
8
Confident Digital Content
Confident Digital Content
7
Cryptoassets
Cryptoassets
8

Related Channels

Comment on this summary

  • Avatar
  • Avatar
    Abdul Niyaz 2 years ago
    lack of accountability seems only reason between public and private sector when it comes to deliver.