Summary of Management Consultancy

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Management Consultancy book summary
E-business changed consulting as an industry, but networks and relationships still govern how consultants work.


7 Overall

7 Applicability

8 Innovation

7 Style


Who consults for consultants? Author Fiona Czerniawska does. In this much needed update and "substantial revision" of her prior work, Management Consultancy in the 21st Century, she limns a convincing portrait of how the e-business earthquake has forever changed the consulting industry. Czerniawska based this book, in part, on a series of in-depth interviews with leading consultants, and she includes transcripts of those conversations as part of the book. Her narrative warns that the consulting industry is splitting into two camps: proposition developers and process experts. She outlines the changes in relationships between clients and consultants that this split is going to cause. Will the pace of change in e-business consulting slow down now that the bubble has burst? Czerniawska says "no." believes her book is a must-read for any consultant who wants to stay ahead. Read it, and maybe you won’t need to hire a consultant to keep you on track.

In this summary, you will learn

  • How e-business has transformed consulting
  • Why the industry is splitting into two camps: proposition developers and process experts
  • How your consulting business is likely to evolve
  • How to change your relationships with your clients
  • What new competitive pressures you should prepare to face


An Industry-Wide Gaffe?
When the twenty-first century history of management consultancy is written, it will catalog one critical mistake: at the dawn of the century, consultants grievously underestimated the impact of e-business. They did not anticipate the degree to which e-business would...
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About the Author

Founder and managing director of Arkimeda, which researches and consults for consultants, Fiona Czerniawska is the author of Management Consultancy in the 21st Century, the basis for this "substantially revised edition." She is director of the Management Consultancies Association’s "Think Tank" in the U.K. and teaches at the London Business School.

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