Summary of Retail Banking

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Retail Banking summary
A survey of global financial executives offers a look into the future of consumer banking.


7 Overall

8 Importance

7 Innovation

7 Style


This Economist Intelligence Unit survey of 203 bank executives from around the globe offers a look into the future of retail banking through 2020. It examines how fintech is upending the consumer banking sector, how cybersecurity concerns are growing and how emerging services like robo-advisers are competing against conventional banks in the wealth management business. getAbstract recommends this useful text to finance professionals and policy makers.

In this summary, you will learn

  • How fintech, automation and cybersecurity are affecting the retail banking industry;
  • What impact these trends are having on banks’ product revenues; and
  • How banks are cooperating to meet fintech opportunities and challenges.


The world of banking is changing rapidly, according to bankers’ responses to a global survey on the future of retail banking: New fintech services are popping up, automation is increasing and the threat of cyberfraud is growing. Examples are readily apparent in retail branch banking. For instance, in...
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About the Author

The Economist Intelligence Unit is an independent research and analysis organization.

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