In spring 2020, JPMorgan Chase, America’s biggest bank, rolled out its proprietary Workforce Activity Data Utility (WADU), which collects data about its employees. Workers complain that management is using WADU to maintain “lists” that track their behavior – such as missing work – but the bank claims such systems are necessary for compliance with US Security and Exchange Commission rules and other banking regulations. Reed Alexander reports for Business Insider UK that WADU has driven employees to try to avoid being monitored, but that cuts into their productivity. This case history – though based on only a few interviews and leaked documents – probes the question: What happens when a company’s surveillance policies challenge its employees’ personal boundaries?
About the Author
Reed Alexander reports on investment banks and Wall Street culture for Insider.