Hats off to author Richard A. Swanson for writing clearly, interestingly and compellingly on the subject of creating effective programs to improve workplace performance. He champions approaching this task with up-front analysis based on systems theory. Since he criticizes ordinary management for not understanding this problem and for not knowing the methods that can be used to resolve it, getAbstract recommends this book not only to Human Resources professionals, but also to managers and executives in all industries. If you want employee performance to improve, upgrade your understanding of how to make it so.
In this summary, you will learn
- Why the success of any performance improvement effort depends on up-front analysis
- How to decipher if a performance improvement program actually supports major business processes; and
- How the theory of systems can help you understand organizational life
About the Author
Richard A. Swanson is a professor and director of the Human Resource Development Research Center at the University of Minnesota, and founding editor of Human Resource Development Quarterly.
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