Summary of Qual-Online: The Essential Guide

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7 Overall

8 Applicability

7 Innovation

7 Style


Like the best travel guides, this user-friendly manual offers key information as it entertains. Qualitative-research consultants Jennifer Dale and Susan Abbott provide practical tips, case histories and an illuminating examination of methodologies for managing online qualitative research. They assume you can already handle the related analytical challenges, so they focus on the nuts and bolts of conducting the research. The authors could have paid more attention to potential technological glitches and to how written responses differ from spoken answers. That aside, getAbstract recommends this manual’s guidance to anyone doing online research. If that’s your purpose, this is your book.

In this summary, you will learn

  • What types of online research work best for you;
  • How to plan an online-research project; and
  • How to set up, moderate and conduct online research.

About the Authors

Jennifer Dale and Susan Abbott are members of the Qualitative Research Consultants Association (QRCA). Dale leads InsideHeads LLC, a marketing research firm. Abbot heads Abbott Research + Consulting and co-founded the Think Global Qualitative, an alliance of master qualitative researchers.



Online Qualitative Research
Online qualitative research is a well-established practice with a body of proven techniques. As soon as people started communicating online, researchers began studying them. The earliest researchers used “Bulletin Board Systems” to interact with participants...

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