Summary of The Benchmarking Book

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Rating

9 Overall

10 Applicability

8 Innovation

8 Style


Recommendation

Michael J. Spendolini forgoes the usual generalities of management theory in favor of a how-to practicality. The first edition of his book helped to establish the concept of benchmarking in the mainstream of organizational practice. For those of you who don’t know, benchmarking is a continuous-improvement strategy that seeks to improve products, services or operations by comparing them with the best practices of industry competitors and other companies nationally and worldwide. Spendolini offers a five-step model that can be applied by any company. He also provides a helpful, step-by-step guide to applying the process, though he does get a little repetitive as he describes the model and details each step. But getAbstract nevertheless recommends this book to managers and executives as perhaps the best benchmarking primer on the shelf.

In this summary, you will learn

  • What benchmarking is
  • What five-step process will help you do it
  • What the three main types of benchmarking are.
 

About the Author

Michael J. Spendolini  is founder and principal of MJS Associates, an organizational development and training consulting firm. He held a number of managerial positions at Xerox Corp. and is a recognized expert on TQM and benchmarking.

 

Summary

Benchmarking Origins
In 1982, author Michael Spendolini attended a meeting of Xerox Corp.’s training and organizational-development specialists. They used the term competitive benchmarking in discussing big performance gaps between Xerox and its competitors. As he began to explore the ...

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