Summary of The Black Book of Outsourcing

How to Manage the Changes, Challenges, and Opportunities

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The Black Book of Outsourcing book summary
"Outsourcing" is not a dirty word. To increase profits, get others to do work that is not core to your business.


7 Overall

9 Applicability

6 Innovation

7 Style


Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing. They present a comprehensive survey of how to decide whether to outsource and how to select an outsource vendor, deal with contract negotiations and prepare for the reality behind the hype of outsourcing. Many business readers may be surprised to learn that, notwithstanding the great difference in pay between Indian and American engineers (for example), first-year savings on outsourcing contracts may be as little as 15%, and company productivity may fall by this amount or more because of the time you must invest in knowledge-transfer and training. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. recommends this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry.

In this summary, you will learn

  • Why outsourcing has become such an important economic trend;
  • What to consider when outsourcing; and
  • What benefits and drawbacks outsourcing offers your company and your career.


Myths and Facts
In the past decade, outsourcing business processes has become a common and contentious business practice. Outsourcing is different from "offshoring," the proper term for moving functions and processes overseas, which drew criticism when American unemployment did not improve...
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About the Authors

Douglas Brown and Scott Wilson co-founded the Outsourcing Management Institute.

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