Summary of Why New Systems Fail

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Why New Systems Fail book summary


9 Overall

10 Applicability

8 Innovation

7 Style


Performance problems, cost overruns and schedule delays occur in 60% of IT implementations, whether new, replacement or maintenance installations. Speaking to both novice and experienced IT consultants and users, IT expert Phil Simon diagnoses the dysfunction that leads to high failure rates. Using detailed case studies and expert explanations of technology management, he offers guidelines telling your organization how to adapt its IT projects to anticipate roadblocks and avoid catastrophe. He includes tables that organize the factors in making IT project decisions, delineate levels of project complexity, offer cost comparisons, summarize sources of failure, and illustrate instructive case studies. In addition to his insightful heuristics for analyzing complex projects, he shows why you might select certain vendors or off-the-shelf software tools. Simon provides rules of thumb – not technical absolutes – and offers an extensive, helpful glossary. This manual should remain useful and current until the next wave of IT infrastructure technology evolves with the advancement of cloud computing. getAbstract recommends Simon’s plain-English guide to avoiding IT implementation derailment to CIOs, technical officers, infrastructure managers, purchasing executives and anyone involved in IT implementation.

In this summary, you will learn

  • What signals tell you it’s time to implement new IT systems;
  • What sources of failure arise during “selection, implementation” and “maintenance,” the life-cycle stages of technology; and
  • How to improve the likelihood of a successful IT upgrade.

About the Author

IT speaker and writer Phil Simon consults in various industries, including retail and health care.



Major IT Projects
Managers must choose their informational technology (IT) projects to align with their company’s goals, budgets and available technology. Organizations across a range of sizes, missions and complexities all need functional processes for accounting, payroll, customer information...

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