Summary of Key Performance Indicators

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  • Applicable

Recommendation

Many managers don’t know how to measure performance. Leaders often choose “key performance indicators” (KPIs) that reveal little and don’t really help. David Parmenter, a KPI expert, offers a definitive manual, now in its third edition. He explains different performance measurements and how to use them to manage your workforce and your organization. This is the essential read for anyone seeking to measure an organization’s progress, but if you mostly need basic data, focus on the opening chapters. getAbstract recommends Parmenter’s meaty, detailed primer to executives who must measure the right performance factors, and to project managers who organize and administer KPI projects.

About the Author

David Parmenter is expert in the development of KPIs and in replacing the annual planning process with quarterly rolling planning and lean finance-team practices.

 

Summary

Measuring Performance

Most organizational leaders don’t know how to measure performance. Mistakes include relying on measurements that don’t correlate to the factors that make them successful, and measuring performance quarterly instead of weekly, daily or even constantly.

To help their employees focus on the right activities, organizations need the right “key performance indicators” (KPIs). Many organizations evaluate performance with the “balanced scorecard approach” (BSC), which it measures performance holistically. The KPI approach supports the BSC method, however many BSC initiatives aren’t effective and eventually fail.

British Airways

British Airways had a problem with planes that were late for arrival and departure. Operating on time became one of the airline’s primary KPIs. The senior executive in charge of turning the tardiness around insisted on receiving news of any flight delay anywhere in the world. When a delay occurred, the executive called the local manager. These calls could be career killers. Once the company presented objective data to the flight operators, they fixed the tardiness problem.

“Performance Measures”

Performance...


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    F. A. 5 days ago
    Good learning
  • Avatar
    F. K. 4 months ago
    Excellent and lucid introduction to KPIs , CSF and other parameters like performance indicators and result indicators and their importance in the organisation we work for and ultimately our benefits.
    Time permitting I shall read this book in full.
  • Avatar
    T. W. 4 months ago
    good
  • Avatar
    S. H. 4 months ago
    Good and excellent
  • Avatar
    D. G. 4 months ago
    Wonderful
  • Avatar
    N. K. 4 months ago
    Excellent,Well explain
  • Avatar
    M. M. 4 months ago
    Good learning..
  • Avatar
    K. P. 4 months ago
    Worth learning
  • Avatar
    M. I. 4 months ago
    Fabulous learning
  • Avatar
    M. S. 4 months ago
    Good content.....
    Good learning
  • Avatar
    S. B. 4 months ago
    Infomative
  • Avatar
    A. B. 4 months ago
    Excatly kpis are the life line of any organisation
    Very well quoted
  • Avatar
    C. P. 4 months ago
    Very good.
  • Avatar
    K. P. 4 months ago
    Informative
  • Avatar
    S. S. 4 months ago
    Wonderful
  • Avatar
    A. M. 4 months ago
    Valuable input.Thanks
  • Avatar
    M. V. 4 months ago
    Valuable content, really useful
  • Avatar
    P. A. 4 months ago
    Wonderful
  • Avatar
    V. P. 4 months ago
    Nice
  • Avatar
    S. V. 4 months ago
    God grace
  • Avatar
    A. V. 4 months ago
    Nice
  • Avatar
    K. P. 4 months ago
    Good
  • Avatar
    C. N. 4 months ago
    Good
  • Avatar
    P. R. 4 months ago
    Nice learning
  • Avatar
    M. S. 4 months ago
    Nice depiction
  • Avatar
    P. M. 4 months ago
    Good learning
  • Avatar
    B. M. 4 months ago
    Good afternoon
  • Avatar
    A. B. 4 months ago
    Good learning
    • Avatar
      Surajmanjushree Konchigeri 4 months ago
      knowledge gaining,
  • Avatar
    M. N. 4 months ago
    Great learning
  • Avatar
    N. J. 4 months ago
    Great learning.
  • Avatar
    R. M. 4 months ago
    Superb got clearity
  • Avatar
    S. M. 4 months ago
    Excellent, well explained
  • Avatar
    G. J. 4 months ago
    Fantastic
  • Avatar
    P. K. 4 months ago
    Excellent information
  • Avatar
    S. B. 4 months ago
    Excellent
  • Avatar
    T. L. 4 months ago
    Excellent
  • Avatar
    A. S. 4 months ago
    Excellent
  • Avatar
    R. M. 4 months ago
    Useful guide
  • Avatar
    B. B. 4 months ago
    Excellent info
  • Avatar
    G. K. 4 months ago
    Great
  • Avatar
    K. K. 4 months ago
    Great book
  • Avatar
    B. M. 4 months ago
    Great book
  • Avatar
    R. Y. 4 months ago
    Great learning
  • Avatar
    N. S. 4 months ago
    GREAT LEARNING
  • Avatar
    V. T. 4 months ago
    Useful learning
  • Avatar
    G. J. 4 months ago
    Good Learning
  • Avatar
    V. S. 4 months ago
    Useful learning
  • Avatar
    U. P. 4 months ago
    Great learning
  • Avatar
    A. P. 4 months ago
    Very useful learning
  • Avatar
    D. S. 4 months ago
    Very useful learning
  • Avatar
    O. O. 4 months ago
    This learning is an eye opener in a lot of ways.
  • Avatar
    V. I. 4 months ago
    Very useful learning for sales people
  • Avatar
    S. K. 4 months ago
    Developed our knowledge thanks...
  • Avatar
    V. K. 4 months ago
    Great. KPI is a competitive tool which enables faster availability of data to us as well as to the organisation.
  • Avatar
    K. R. 4 months ago
    Very good.
  • Avatar
    A. O. 4 years ago
    no indicators examples ,