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12 book summary


9 Overall

10 Applicability

7 Innovation

8 Style


The Gallup Organization has studied employment and management issues for decades. Rodd Wagner and James Harter distill its findings into 12 pivotal concepts that managers can use to develop and keep great employees. These range from creating strong teams to managing them so that they support corporate goals. getAbstract lauds the way the authors illustrate their points with real-life examples. They show how and why managers implement each of the 12 factors, which are usefully broken down into business cases. The 12 principles are nicely interconnected. Each one explains a way to provide employees with direct management support. This means guaranteeing their loyalty to your firm by giving their jobs a context, providing a culture that supports their friendships, offering them clear career paths, and creating opportunities for them to grow and develop as people and employees. The authors explain why salary does matter, but also why it is not the most crucial aspect of employee management. They demonstrate how the worst managers view everything in financial terms, whereas the best managers give of themselves to support their people.

In this summary, you will learn

  • How to use the 12 elements of great management
  • How helping people grow builds success for teams and companies

About the Authors

Rodd Wagner is a Gallup Organization principal and an expert on high-performance management and the interplay between employee commitment and company performance. James K. Harter, Ph.D., a chief scientist at Gallup, focuses on its international workplace-management program. He has written or co-authored more than 1,000 research studies.



Prosper Through Your Employees
Yes, people come to work for a paycheck, but employees feel a big difference between putting in time going through the motions of the job, and being part of a high-performing team.

Now you can replicate the elements of a great work experience...

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