Summary of Ackoff's Best

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Ackoff's Best book summary


8 Overall

6 Applicability

10 Innovation

8 Style


This book collects provocative, insightful essays by Russell L. Ackoff, architect turned city planner turned behavioral scientist turned professor. True to his convictions about systems thinking, his pieces form a coherent whole. Like a successful system, the whole of this book is greater than the sum of its parts. And what parts: the roots of systems thinking; a properly irreverent approach to bureaucracy; the role of planning; a standard for mission statements; effective advertising advice. Ackoff is a voice in the wilderness as he fondly remembers his bureaucracy-bucking, folly-filled, smart-as-heck past. Although this book tends to veer toward the academic, managers and students of management will find it useful. getAbstract recommends it to anyone seeking insight on creativity, education, and science. Tear into this book a little at a time; you won’t be disappointed.

In this summary, you will learn

  • Why your company’s heart and brain need to work in harmony;
  • How creative executives view problems as opportunities, not obstacles; and
  • Why it may be time to rewrite your company’s mission statement.

About the Author

Russell L. Ackoff , Ph.D, founded and chaired INTERACT, a Philadelphia-based educational consulting firm. He has been the Anheuser-Busch Professor Emeritus of Management Science at the Wharton School of Business, University of Pennsylvania, since 1986. He has written many articles and books, including Management in Small Doses and The Art of Problem Solving.



The Systems Age
If you’re going to be in business, you should know a thing or two about systems - after all, the coming decades belong to them. A system is anything that consists of more than one element. Each element affects the whole of which it is a part. To visualize this, think...

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