A chapter in Something Happened, the 1974 novel by Joseph Heller, starts: “In the office in which I work there are five people of whom I am afraid. Each of these five people is afraid of four people (excluding overlaps) for a total of 20, and each of these 20 people is afraid of six people, making a total of 120 people who are feared by at least one person...[Everyone is] afraid of the 12 men at the top who helped found and build the company.” That’s a lot of fear. Does this environment sound familiar? Distrust, depression and anxiety are endemic in many organizations. According to professor and consultant Gervase R. Bushe, such negative emotions often result from the “interpersonal mush” that plagues offices. He details a program you can use to help eliminate the mush and create a workplace that fosters partnership and collaboration. getAbstract recommends Bushe’s intelligent, well-researched book to all executives, as well as to anyone who wants to learn how to relate to others honestly, openly and straightforwardly.
In this summary, you will learn
- What “interpersonal mush” is and why it occurs,
- How to use “learning conversations” to eliminate it and
- What the main skills of “clear leadership” are.
About the Author
Gervase R. Bushe, Ph.D., is a leadership development consultant. He teaches leadership at the Segal Graduate School of Business at Simon Fraser University in British Columbia.
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