Summary of Dare to Serve

How to Drive Superior Results by Serving Others

Berrett-Koehler, more...

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Dare to Serve book summary
Popeyes Louisiana Kitchen CEO Cheryl Bachelder shares the key to her company’s amazing turnaround: “servant leadership.”


9 Overall

9 Applicability

8 Innovation

8 Style


Cheryl Bachelder joined Popeyes Louisiana Kitchen as CEO in 2007 in the midst of the fried-chicken restaurant chain’s downward spiral. Sales had declined, the stock price had tanked, and relations between corporate leaders and franchise owners were adversarial at best. From the outset, Bachelder and her executive team embraced “servant leadership.” To them, that meant prioritizing service to franchisees, focusing on game-changing problems, committing resources and measuring progress. They valued the people they served both inside and outside of the organization. By 2015, profits were up 40%, market share was growing and the stock price had never been higher. Bachelder’s leadership advice is simple, straightforward and based on humanist principles. And it works. getAbstract recommends her easy, inspiring read to CEOs, HR managers, entrepreneurs, small-business owners, and aspiring or current leaders in every field.

In this summary, you will learn

  • What “Dare-to-Serve leadership” delivers,
  • How CEO Cheryl Bachelder and her executive team applied “servant leadership” and turned around Popeyes Louisiana Kitchen restaurants, and
  • How to use dare-to-serve principles as a leader.


“Spotlight” Leadership
Many leaders see themselves as the star of the show. These spotlight leaders are self-centered. Their attitude derives from authority-based leadership: they describe their vision, provide all the answers and show their subordinates the way to go. These leaders demand...
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About the Author

Cheryl Bachelder became the CEO of Popeyes Louisiana Kitchen restaurants in 2007. She held prior positions with P&G, Gillette, Nabisco and Domino’s Pizza.

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