Too many managers let poorly performing employees slip through regular reviews until a crisis occurs. If an employee’s written appraisals do not reflect his or her actual work, a sudden termination can result in costly legal action because the company’s paper trail will support the employee, not the firm. This useful handbook provides sound advice on how to handle such issues and deals with the nine most common areas of poor job performance. Corey Sandler and Janice Keefe show you how to document the evaluation and feedback escalation process, from verbal counseling through remedial training, warnings and termination. They provide sample documents and language you can use as models in building a solid paper trail to support your actions and help make your case if a disgruntled employee decides to take legal action against you and your company. Although the short chapters could be more discursive, getAbstract praises both the extensive documentation and the accompanying case studies.
In this summary, you will learn
- How to document unacceptable performance;
- Why you must include legal counsel and human resources (HR) in the termination process;
- How to handle the nine hot spots of poor performance; and
- Why you need solid written performance policies and procedures.
About the Authors
Corey Sandler has written more than 150 books on a variety of topics. He has been an executive at several private-industry companies. Janice Keefe, a researcher, has co-written three books.