Summary of First, Let’s Get Rid of All the Bosses

A radical experiment at Zappos to end the office workplace as we know it

New Republic,

Get the Article

First, Let’s Get Rid of All the Bosses summary
Managers can stay at Zappos – but only if they stop managing.


8 Overall

7 Applicability

8 Innovation

9 Style


In 2015, Zappos CEO Tony Hsieh announced a radical measure: As part of the firm’s endeavor to become a “Holacractic” – that is management-less – organization, it would no longer have “people managers.” Staffers could embrace the self-management philosophy or leave. Roger D. Hodge, national editor at the online publication The Intercept, mingled among Zappos employees and presents their reactions to the announcement. He also explains Holacracy’s philosophy and guiding principles, as well as the character traits of the unconventional CEO who drove the decision to enforce self-management. getAbstract recommends this read to any manager curious about the pain and enthusiasm that accompanies radical change.

In this summary, you will learn

  • What working at Zappos is like,
  • What kind of future Zappos CEO Tony Hsieh envisions for the company and
  • How Zappos’s employees cope in their new reality.


Zappos CEO Tony Hsieh lives, socializes and holds business meetings in a luxury trailer park in downtown Las Vegas. His attire and demeanor are casual, his style of leadership is unorthodox, and the culture at Zappos deliberately “wacky.” Around 2012, Hsieh began introducing the “Holacracy” management...
Get the key points from this article in less than 10 minutes. Learn more about our products or log in

About the Author

Roger D. Hodge is the national editor at The Intercept and the author of The Mendacity of Hope.

Comment on this summary

More on this topic

Customers who read this summary also read

More by category