In 2015, Zappos CEO Tony Hsieh announced a radical measure: As part of the firm’s endeavor to become a “Holacractic” – that is management-less – organization, it would no longer have “people managers.” Staffers could embrace the self-management philosophy or leave. Roger D. Hodge, national editor at the online publication The Intercept, mingled among Zappos employees and presents their reactions to the announcement. He also explains Holacracy’s philosophy and guiding principles, as well as the character traits of the unconventional CEO who drove the decision to enforce self-management. getAbstract recommends this read to any manager curious about the pain and enthusiasm that accompanies radical change.
In this summary, you will learn
- What working at Zappos is like,
- What kind of future Zappos CEO Tony Hsieh envisions for the company and
- How Zappos’s employees cope in their new reality.
About the Author
Roger D. Hodge is the national editor at The Intercept and the author of The Mendacity of Hope.