Summary of How to Manage Conflict
Turn All Conflicts into Win-Win Outcomes
Conflict between workers can be a positive sign: It shows they care.
To learn how to cure conflicts or head them off before they become major conflagrations, spend a little time with author Peg Pickering. Her brief but compelling guide to conflict resolution is a must read for every employee from the mailroom gang to the CEO. She offers practical, usable methods for understanding, diffusing and resolving conflicts ranging from minor annoyances to major blow-outs. Strongly and honestly written, the book is devoid of fluff and goes right to the point without pages and pages of psychobabble. getAbstract.com recommends this book to everyone who has to deal with anyone else.
In this summary, you will learn
- What the different types of conflict are;
- How conflict can be an opportunity instead of a danger if you deal with it early; and
- What you can do to maintain positive relationships, develop key skills and manage conflict.
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By the same author
Career Press, 2001
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