Summary of Leadership Lessons from a UPS Driver

Delivering a Culture of We, Not Me

Berrett-Koehler, more...

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Leadership Lessons from a UPS Driver book summary
UPS president and former truck driver Ron Wallace offers creative lessons in team building and leadership.


8 Overall

8 Applicability

7 Innovation

8 Style


Ron Wallace was six years old when his father abandoned him and his mother had to fend for themselves in Lewiston, Idaho. Hard work, drive and chance brought him to United Parcel Service (UPS) as a package car driver. He felt an immediate sense of belonging. Now retired, Wallace advanced from truck driver to president of UPS International, becoming a leader who eventually directed 60,000 people. Wallace fills his memoir with great stories and stellar leadership advice. His appendix, “Study Guide for Leaders and Their Teams,” offers the information in a teachable format. getAbstract recommends Wallace’s biography and leadership lessons to leaders and to students of leadership.

In this summary, you will learn

  • How to form a team that wins in business;
  • How to be a leader, not a boss;
  • How to think creatively when the old rules no longer work; and
  • How to teach by example.


Rising Through the Ranks
Ron Wallace, the retired president of the United Parcel Service (UPS), began at the company as a delivery truck driver and climbed to the top of its management ranks. Along the way, he came to understand and embrace some basic leadership principles in 11 critical...
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About the Author

Ron Wallace rose from delivery driver to president of UPS International. He chaired or co-chaired 33 boards of major companies. He also co-founded the Olde Blind Dog Irish Pub in Milton, Georgia, named in 2015 as the best Irish pub in the world.

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    Pik Lertsavetpong 10 months ago
    All great successful people have come along the same routes and principles.
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    Adrian Mauricio Molina Ovalle 10 months ago
    The difficulty of all this is the application, you can know all this principles but applying them always seems to be the hardest part. great summary
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    Fatema Ali 11 months ago
    Positive interactions and energy is extremely important to an integral workplace.

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