Summary of Leading Successful Change

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Leading Successful Change book summary


7 Overall

8 Applicability

7 Innovation

6 Style


Change experts Gregory P. Shea and Cassie A. Solomon have helped promote successful change in financial services, professional services, manufacturing, health care, telecom, information services, education and government. They discuss – sometimes a bit repetitively – the two essential requirements of organizational change and the “eight levers of change.” They clearly explain the best way for organizations to plan and manage change using their “work systems model,” which relies on creating change scenarios and demonstrating new behaviors. getAbstract recommends their approach to executives at companies of any size.

In this summary, you will learn

  • Why most change initiatives fail,
  • What two vital requirements organizational change demands,
  • How to use the “work systems model,”
  • How to use scenarios that show change, and
  • How to foster the right new employee behaviors.

About the Authors

Shea and Associates president Gregory P. Shea is an adjunct professor of management at the Wharton School of Business. Cassie A. Solomon is founder and president of The New Group Consulting.



A Typical Failed Change Initiative
Halloran, a specialty chemical firm, faced a major problem. Its overly complex global supply chain kept the costs of raw materials high and prevented the firm from staying competitive. Halloran’s purchasing chief, Tom Keating, planned to reduce the cost...

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