Summary of Managing Difficult People

A Survival Guide For Handling Any Employee

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Managing Difficult People book summary
The nay sayers, the bullies, the social butterflies – every office has difficult characters. Here's how to manage them.


8 Overall

9 Applicability

7 Innovation

7 Style


You can learn how to handle problem employees three ways: figure it out for yourself, get a great mentor or read this book. Designed primarily for managers rather than human resources professionals, it's a handy guide to different problem personalities. Author Marilyn Pincus provides several alternative solutions for how to counter each type's negative influence on your organization. Her clear writing and thoughtful organization make the book even more useful. While author Pincus doesn't provide detailed advice on the legal and procedures aspects of employment, she does tell you when the ice is getting thin enough to seek the advice of professionals. getAbstract strongly prescribes her book to help bring managerial blood pressure readings back into the normal range.

In this summary, you will learn

  • What types of problem employees you may encounter as a manager;
  • What tactics to use to control them;
  • How to avoid problems by enhancing your communication skills; and
  • How to protect yourself if you need to fire someone.


It All Begins with You
When you are handling difficult employees, adopt the motto, "Manager, know thyself." Understanding your personality type puts you in a better position to evaluate others. Distinguish between those who have poor attitudes and those who are going through ...
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About the Author

Marilyn Pincus is a management consultant in Sun Lakes, Arizona. She has written for major business publications and is a member of the International Association of Business Communicators.

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