Summary of Successful Business Process Management

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Successful Business Process Management book summary


8 Overall

8 Applicability

7 Innovation

8 Style


Corporations cannot operate efficiently or coherently without standardized procedures and processes. The challenge is to create the right “business-process system” and then to pull together the training resources to teach your staff how to plan, organize, implement and monitor it. Paula K. Berman, a Six Sigma Black Belt, provides a comprehensive overview of business processes and procedures with helpful step-by-step instructions. Berman’s manual is authoritative and informative. Although she advises that business-process documentation should not make readers jump back and forth to comprehend the material, her book suffers some from that flaw. On the plus side, her appendix includes a useful business-procedures template. getAbstract recommends Berman’s advice to executives who must create, plan, manage, rollout, execute, monitor and revise their organization’s procedures, processes and systems.

In this summary, you will learn

  • How business processes and procedures function,
  • What benefits business processes deliver, and
  • How to manage and improve your business processes.

About the Author

Paula K. Berman, a Six Sigma Black Belt, has worked with quality systems at companies of all sizes in a range of industries.



Formal Business Processes
A smoothly functioning business process is “a set of interrelated activities designed to transform inputs into outputs...An effective process realizes planned activities and achieves planned results.” Outputs are what you sell to your customers, whether internal...

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