Summary of The Employee Experience Advantage

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The Employee Experience Advantage book summary


8 Overall

9 Applicability

7 Innovation

8 Style


A 2015 Gallup study found that only 32% of US workers feel engaged in their jobs. To combat this epidemic of disengaged employees, embrace the concept of providing a positive “employee experience” in every facet of your organization: cultural, physical and technological. Author Jacob Morgan explains how and why companies that give their employees positive experiences become corporate winners. He provides vital information – down to a catalog of specific metrics – on how to make your employees happier while boosting your profits. getAbstract recommends Morgan’s affirmative manual to senior executives.

In this summary, you will learn

  • What makes a firm “experiential,”
  • Why delivering a positive “employee experience” matters,
  • Where you should focus your experiential efforts and
  • How the top firms offer a high-quality employee experience.

About the Author

Best-selling author, speaker and futurist Jacob Morgan’s previous books include The Future of Work and The Collaborative Organization. You can go online to take an assessment of how your company ranks on the 17 variables at



Making Employees Happier

Google provides its employee with perks that include free food, concierge services, haircuts, subsidized childcare, oil changes, car washes, shuttle services and delivery of organic groceries. Workers enjoy some of these perks for free or for reasonable fees that the company negotiates with vendors. Google prides itself on providing positive “employee experiences.” Pandora, the Internet music service, works out an individual agreement with each employee that identifies his or her job preferences, including what he or she specifically needs, wants or requests in order to be able to work most productively. Pandora managers oversee – and take responsibility for delivering – the terms, conditions and benefits in these agreements. Adobe Systems, the multinational computer software company, totally redesigned its work and discussion spaces, including outdoor patios, community areas, alternative workspaces, cafes, open floor spaces, places for games, meditation areas, a gym and even a place to get an artisan sandwich. Adobe’s rank of executives includes a vice president of employee experience. Many other companies now include such officers on their leadership rosters.

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