Summary of The Future of Operational Excellence

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The Future of Operational Excellence summary


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Why do some change initiatives thrive and others fall flat? In this detailed report, corporate culture experts Gaurav Bhatnagar and Heather Gilmartin Adams of the consulting company Co-Creation Partners illustrate why prioritizing your people and preparing them for change are the crucial foundations of implementing technical changes. Bhatnagar and Adams offer practical tips to help corporate leaders implement culturally focused, performance-enhancing change. getAbstract recommends you read this article to remind you that change happens when people change.

In this summary, you will learn

  • Why improving organizational performance starts with the people,
  • Why encouraging employees to see themselves as agents of change will pay off and
  • How to implement change that focuses on culture.

About the Authors

Gaurav Bhatnagar is managing partner at the consulting company Co-Creation Partners, where Heather Gilmartin Adams is engagement manager.



Many organizational leaders understand that performance-enhancing change initiatives must coincide with shifts in corporate culture. But too often, focus on employees comes after the fact, or is limited to surface-level “compliance.” As a result, roughly 70% of change programs don’t survive long-term: Early successes give way to doubt and disconnect between company leadership and frontline employees.

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