Summary of The Manager's Book of Decencies

How Small Gestures Build Great Companies

McGraw-Hill, more...

Buy the book

The Manager's Book of Decencies book summary
Small decencies, the things you do to show others you value them, are the building blocks of a strong corporate culture.


8 Overall

8 Applicability

7 Innovation

8 Style


getAbstract suggests that you might find it refreshing to read a book that focuses on the positive benefits of decent behavior in the workplace. Author Steve Harrison makes the basic supposition that, in spite of increased regulation, government cannot dictate and enforce decent behavior. Companies’ leaders must exemplify good character. The small decencies that employees use with one another and with customers result in a company where ethical behavior permeates every level. And, decency involves more than being nice. It actually pays off in building long-term, high-trust relationships, reliable regulatory compliance and a healthy bottom line. So, remember what your mother told you. Say “please” and “thank you”; apologize when you make a mistake; credit others for your successes and take responsibility for your failures. Above all, live the Golden Rule: Do unto others as you would have them do unto you. After all, small decencies bring big success – in your heart and in your wallet.

In this summary, you will learn

  • Why small decencies are the foundation of a principled corporate culture
  • What small decencies are and how to use them to create a positive, supportive corporate environment
  • How companies and leaders use small decencies successfully


What Is a Small Decency?
When you offer something – a reward, a kind word – without expecting anything in return, you are extending a small decency. In a business context, small decencies are the little things you do to show co-workers and customers that you value and respect them. They...
Get the key points from this book in less than 10 minutes. Learn more about our products or log in

About the Author

Steve Harrison is chairman of an outplacement and career-management firm and was formerly chief compliance officer for a leading international human-resources solutions company. He is a board member of a program that helps students make the transition from school to career.

Comment on this summary

More on this topic

Contained in Knowledge Pack:

  • Knowledge Pack
    Managing Quality
    If you want to know how to control and improve quality in your business, start here.

Customers who read this summary also read

More by category