Summary of The Manager's Book of Decencies
How Small Gestures Build Great Companies
Small decencies, the things you do to show others you value them, are the building blocks of a strong corporate culture.
getAbstract suggests that you might find it refreshing to read a book that focuses on the positive benefits of decent behavior in the workplace. Author Steve Harrison makes the basic supposition that, in spite of increased regulation, government cannot dictate and enforce decent behavior. Companies’ leaders must exemplify good character. The small decencies that employees use with one another and with customers result in a company where ethical behavior permeates every level. And, decency involves more than being nice. It actually pays off in building long-term, high-trust relationships, reliable regulatory compliance and a healthy bottom line. So, remember what your mother told you. Say “please” and “thank you”; apologize when you make a mistake; credit others for your successes and take responsibility for your failures. Above all, live the Golden Rule: Do unto others as you would have them do unto you. After all, small decencies bring big success – in your heart and in your wallet.
In this summary, you will learn
- Why small decencies are the foundation of a principled corporate culture;
- What small decencies are and how to use them to create a positive, supportive corporate environment; and
- How companies and leaders use small decencies successfully.
About the Author
Steve Harrison is chairman of an outplacement and career-management firm and was formerly chief compliance officer for a leading international human-resources solutions company. He is a board member of a program that helps students make the transition from school to career.
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