Summary of Trust & Betrayal in the Workplace

Building Effective Relationships in Your Organizations

Berrett-Koehler, more...

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Trust & Betrayal in the Workplace book summary
If you have to ask your employees to trust you during a time of change, it's already too late.


5 Overall

6 Applicability

6 Innovation

4 Style


Dennis S. Reina and Michelle L. Reina discuss the importance of having a strong sense of trust in the workplace. They advocate avoiding both the major and minor betrayals that undermine trust. Creating an environment that promotes trust contributes to effectiveness in the workplace, especially during times of rapid change. The book discusses the nature and effect of trust. It is enhanced with a variety of exercises that promote workplace dialogues and help people think through the issue of trust. Many of these exercises are especially suited for teams, work groups and divisions. The exercises facilitate discussing and resolving problems in a more trusting atmosphere. This well-written, easy-to-read book is directed to front-line supervisors and unit mangers, although it will also interest top management and company owners. getAbstract recommends this book to team builders in organizations of all sizes.

In this summary, you will learn

  • Why trust has become an even bigger issue as workplaces continue to evolve;
  • Why minor betrayals left unresolved can fester and poison the workplace; and
  • Why trust is fundamental to any business relationship.


Why We Need Trust
When we trust someone and they betray us, we feel a great sense of pain. Today this sense of betrayal is growing because of all the workplace upheaval caused by change, such as downsizing, mergers, and other transformations. Employees feel betrayed by their leaders and...
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About the Authors

Dennis S. Reina and Michelle L. Reina are principals in Chagnon & Reina Associates, a organizational development, research and consulting firm. They are change management consultants, executive coaches and speakers. They each have a Ph.D. in Human and Organizational Systems. The Reinas have worked with and conducted research in more than 65 organizations in private industry, state government, higher education and the non-profit sector.

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