Kathleen M. Sutcliffe and Karl E. Weick
Managing the Unexpected, Third Edition
Sustained Performance in a Complex World
“High reliability organizations” (HROs) understand how to deal with change or crisis.
Organizations must respond effectively when the unexpected happens. To reach a better understanding of what makes an organization resilient in the face of change or crisis, Karl Weick and Kathleen Sutcliffe studied “high reliability organizations” (HROs), such as firefighting units and aircraft carrier crews. The authors share their findings in this practical text, which offers principles for planning, preparation and action. It then explains how to apply these precepts to your processes, communication and hierarchy – thus helping your organization brace itself to manage unforeseen events.
About the Authors
Karl E. Weick, author of The Social Psychology of Organizing, teaches at the University of Michigan’s Ross School of Business, where Kathleen M. Sutcliffe serves as associate dean.
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