How people treat each other matters. “Incivility” in the workplace is rampant and worsening. Organizations that ignore or allow bullying, rudeness, and other disrespectful behaviors suffer lost productivity and employee disengagement. Management professor Christine Porath conducted extensive research on workplace “civility,” surveying thousands of people worldwide in organizations large and small. Porath designed her practical guide for leaders who want to infuse civility into their corporate cultures and for individuals striving to exert a more positive influence. getAbstract recommends this manual on workplace relations to HR professionals, leaders, small-business owners and everyone whose mom already told them to be nice.
In this summary, you will learn
- How workplace “incivility” hurts companies,
- How to make yourself and your organization more “civil,” and
- What to do if you are the target of incivility.
About the Author
Georgetown University associate professor of management Christine Porath consults with organizations on civility.